Privacy Statement

This privacy statement was last updated on April 26, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://azentraresearchlabs.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • A telephone number
  • IP Address
  • An email address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.3 Registering an account

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.4 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.5 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.6 Deliveries

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
  • Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: We retain analytics data for as long as necessary to improve our website performance and user experience. Data is periodically reviewed and deleted or anonymised when no longer required.

1.8 To be able to offer personalized products and services

For this purpose we use the following data:

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
  • Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: We retain analytics and personalization data for as long as necessary to improve our services and marketing performance. Data is periodically reviewed and deleted or anonymised when no longer required.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Zoho Corporation
Country: EU
Purpose: Email communication and customer support

Name: Mailjet SAS
Country: EU
Purpose: Transactional email delivery and form submission processing

Name: Google LLC (Google Analytics)
Country: United States
Purpose: Website analytics and performance tracking

Name: Google LLC (Google Ads)
Country: United States
Purpose: Advertising, conversion tracking, and remarketing

Name: Translation Services (TranslatePress AI)
Country: EU
Purpose: Automated website translation and localization

Name: Cloudflare, Inc. (Turnstile)
Country: United States
Purpose: Spam protection and website security

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

AZRL LTD
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom
Website: https://azentraresearchlabs.com
Email: contact@ex.comazentraresearchlabs.com
Phone number: +447345386622

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Annex

WooCommerce

We collect and process personal data during the checkout process on our website in order to provide our products and service.

This includes information necessary to process orders, manage payments, delivery products, and provide customer support.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties only as a necessary to operate our business and provide our services. These may include:

-Payment providers (including PayPal and other payment payments processors)

-Banking providers (for bank transfer processing)

-Blockchain networks (for cryptocurrency transactions such as USDT TRC20)

-Shipping and logistics providers

-Analytics providers (such as Google Analytics)

-Advertising platforms (such as Google Ads or Meta platforms, where applicable)

-Email and communication providers

Payments

We accept payments through PayPal (including PayPal Credit / Debit Card), bank transfer, and cryptocurrency (USDT TRC20).

When processing payments, some of your data will be shared with the selected payment provider, including information required to process or support the payment, such as the purchase total and billing information.

PayPal processes payments in accordance with its own privacy policy. Please see the PayPal Privacy Policy for more details.

For bank transfer, payment information is processed through our banking provider. No sensitive banking credentials are stored on our website.

For cryptocurrency payments, transactions are processed on the blockchain. Please note that blockchain transactions are publicly visible and irreversible.

Analytics and Tracking

We use analytics tools such as Google Analytics to understand how visitors interact with our website. These tools may collect information such as IP address, device information, and browsing behavior.

We also use tracking technologies for advertising and performance measurement purposes. These technologies are only activated after your provide consent through our cookie banner.

You can manage or withdraw your consent at any time via the cookie settings on our website.

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Forminator Forms

Which forms collect personal data?

We use forms on our website, including a contact us form and a wholesale research program application.

What personal data do we collect and why?

When visitors submit a form, we may collect personal data such as name, email address, and any other information provided in the form fields. We also collect IP address for spam protection.

We use this data to respond to inquiries, process applications, and communicate with you regarding your request.

How long we retain your data

We retain form submissions for up to 30 days, after which they are securely deleted unless further retention is necessary for ongoing communication or legal purposes.

Where we send your data

Form submissions maybe accessible to our internal team members responsible for handling inquiries and support.

We use Mailjet, a transactional email service, to process and deliver form submissions. When you submit a form, your information may be transmitted through Mailjet to notify us and ensure reliable email delivery.

Mailjet processes this data in accordance with its privacy policy https://www.mailjet.com/legal/privacy-policy/

Third Parties

We use Cloudflare Turnstile for spam protection. This service may process technical data such as IP address and browser information.

Cloudflare privacy policy:
https://www.cloudflare.com/privacypolicy

We use Mailjet to send transactional emails related to form submissions. This may include processing your name, email address, phone number, message content and any other information provided in the form fields.

Mailjet privacy policy:
https://www.mailjet.com/legal/privacy-policy/